Exhibiting Emotional Intelligence on Your Resume
Emotional intelligence. We use it to navigate nearly all aspects of our lives. But did you ever consider the impact of emotional intelligence on your career? Think about it. The ability to communicate and interact with co-workers, clients, and contractors. The ability to express ideas and influence others’ opinions. These are emotional intelligence factors that truly impact your job and your job search.
Many employers look for candidates who have a high level of emotional intelligence and can navigate complex working environments—people who can bring out the best in their colleagues while balancing differing ideas and personalities. Emotional intelligence is an elusive skill that is difficult to quantify, but it’s important to convey not just during an interview but also on your resume. Here’s how.
Show, don’t tell.
Nearly all jobseekers say they’re good communicators. It’s not enough to say it; you must show evidence of your communication skills in action, especially in your resume. Provide examples of resolving conflicts among staff, negotiating cost reductions, or giving presentations to influence an audience. Integrate stories that showcase your ability to juggle multiple tasks with tight deadlines to demonstrate effective stress management. Don’t forget to include numbers and figures to support your claims!
Demonstrate the human element.
No matter the project or task, nearly everything you do at work involves some sort of human element. Let’s say you’re implementing a new customer service process. In doing so, you must help manage the cultural elements of change—you must get affected staff to accept and adopt the new process. In effect, you’re using emotional intelligence to complete the initiative.
Additionally, consider using action-oriented words that highlight the human element of your achievements. For instance, stating that you mentored and motivated a team that outperformed other districts shows an extra layer of emotional intelligence than just saying that you managed a team. It shows that you’re capable of deeply engaging with staff to get the best out of them—that you were tuned in to their needs and gave team members the encouragement they required to succeed.
Consider including testimonials.
Emotional intelligence can be tricky to convey in a resume, but a simple way to do so is to let others’ words speak on your behalf. Strategically placed (and brief/truncated) written testimonials can give your resume a boost of support and momentum. Ask colleagues or mentors for quotes that speak directly to your ability to draw the best from others.
Use assessment tools to discover strengths and weaknesses.
Struggling to integrate emotional intelligence into your resume because you’re not sure about your level of competency? Try taking a few assessments to determine your strengths and weaknesses. The Consortium for Research on Emotional Intelligence in Organizations has compiled a list of valuable and valid assessments for varying purposes. By evaluating your level of emotional intelligence, you can determine areas in need of improvement or identify qualities that you can further emphasize in your resume, whether describing your achievements or day-to-day job duties.
Today, many job functions are becoming automated or replaced by technology, but there are still some skills that technology simply can’t replicate—emotional intelligence is one of those skills (check our blog on how to future-proof your career for more info!). Want to gain an edge over the competition? Don’t neglect your emotional intelligence! Develop it and make it shine on the job, during an interview, and within your resume.
The Precision Team